Refund policy
We hope you love your purchase! If your NON custom item isn't the right fit, we accept eligible returns that meet the following guidelines.
✔ Items must be unworn, unwashed, undamaged, unaltered, and returned with original tags attached and/or in the original packaging. Returns that do not meet these requirements will not be accepted.
✔ Return requests must be submitted within 7 days of delivery and postmarked within 7 days of approval.
✔ All approved returns are issued as store credit only. We do not offer refunds.
✔ Please allow 3 to 4 business days for your return to be processed once it arrives at our warehouse.
Damaged or Incorrect Items
✔ If you receive a damaged, defective, or incorrect item, please e-mail us at thebeanstalkboutique@hotmail.com with a return request within 7 days of delivery.
✔ Items must remain unworn, unwashed, and have all original tags attached.
Local Returns
✔ Local returns may be brought to our boutique in Effingham, IL within 14 days of the purchase date.
✔ We'll need your name, order number, and item(s) being returned.
✔ If you'd like to exchange for a different size that's currently in stock, our team will gladly assist you while you're in the boutique.
Return Fees
✔ Customers with a return rate of 20% or more may be subject to a 20% restocking fee on future returns.
✔ Customers with a return rate exceeding 30% may incur a 30% restocking fee and may lose return privileges.
✔ Returns mailed after the approved return window will incur a 10% late fee, deducted from store credit.
Final Sale Items
The following items are Final Sale and are not eligible for return:
- Sale items & Doorbusters
- Personalized items that were custom made for you
• Orders placed using cashback offers or coupons (excluding first-time purchase code WELCOME15)
Exchanges & Order Cancellations
✔ We are unable to offer direct exchanges due to the fast turnover of our inventory. If you'd like a different size or color, we recommend placing a new order and returning the eligible item for store credit.
✔ If we're able to cancel your order before processing begins, a 10% cancellation fee will apply to cover non-refundable payment processing and commission fees.
✔ Once an order enters processing, it can no longer be canceled. Our fulfillment system is designed to process and ship orders quickly, and once processing begins, your shipping label has already been created and your order is in our fulfillment queue.
